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Datanet Communications Ltd Terms and Conditions
General Conditions of Sale
1. These terms and conditions do not affect your statutory rights.
2. Orders can only be accepted from UK Mainland customers.
3. We reserve the right, at our discretion, to refuse to supply goods you order.
4. By clicking the ‘Continue’ button after selecting your payment method you are offering to buy the goods at the price stated subject to our terms and conditions.
Payment
1. Payment is accepted by Visa, MasterCard, Switch, Solo, Delta, Visa Debit via Paypal and also BACS and CHAPS, Payment must be received prior to delivery of goods. Accounts are available on request and subject to Satisfactory Credit Clearence.
Goods will be despatched only when Paypal confirm Payment has been cleared.
2. All products remain the property of Datanet Communications Ltd until payment has been received in full.
3. All prices exclude VAT, Datanet Communications Ltd reserves the right to change prices. All goods are subject to availability. If we do not supply the goods we will refund any money already paid. We will not be liable for compensation or damages if we do not supply the goods.
4. The price for the goods will be stipulated at the time when you place your order. We are entitled to make adjustments to the price to take account of any increase in our suppliers price or if due to an error or omission the price published for the goods on our web site is incorrect. We will inform you of the correct Price and give you the option to cancel your order.
5. We only accept payments from UK registered cards
Delivery
1. Free next business day delivery is available on all orders where the value of the order excluding VAT is £100.00 or above, UK Mainland only. All other UK Mainland only orders will be subject to a £6.00 + VAT delivery charge.
2. Next Day Delivery is not guaranteed, However, we will endeavour to meet the deadline whenever possible.
3. If an item is only available on our standard delivery service of 5-7 days or out of stock we will inform you and give you the option to wait for delivery, choose a replacement product or cancel your order.
4. Claims for damage, non-functionality and mis-shipping must be made in writing within 3 working days of receipt of the goods.
5. Please note, we are always charged a levy by the courier if an area of sea is crossed. If your delivery will require crossing an area of Sea, please contact us and request a quote.
6. You will be responsible for the goods once delivery is made or delayed by you at delivery.
7. We can only deliver to the card registered address for your first order, subsequent orders may go to an alternative address
Suitability of Goods
1. We do not warrant the suitability of goods for a particular purpose, and you should check specifications and suitability with appropriate manufacturers before ordering.
2. Goods are not sold on a trial basis.
3. As a result of continuing product development the specification or design of goods may vary.
Returns / Faulty Goods
1. All faulty goods must be reported to the relevant manufacturer, who will then either replace the goods or carry out repair under the terms of your warranty.
2. If within 14 days of receiving the goods you wish to return a faulty item for a refund you must first call our Customer Service Dept on 01344 354949. A refund will only be given if the goods are undamaged, unopened, complete and in the original packaging.
3. If within 7 days of receiving the goods you wish to return them and cancel your order, you should call our Customer Services Department on 01344 354949 and you must confirm your request in writing or another durable medium including letter, fax or email. A phone call only is not enough. We can only accept the return of goods providing the goods are complete with all relevant packaging in an unused, un-opened and re-sellable condition. A full refund will be given as soon as possible or within 30 days. However, business users will be charged an administration charge of 20% and the original carriage charge. You are responsible for the return carriage and insurance of the goods back to ourselves.
4. For business users the return of goods is entirely at our discretion.
5. Any goods returned to us without prior authorisation or which are not in the condition set out above will be rejected and returned to you at your cost.
6. We are legally obliged to return your money within 30 days the latest. However, should you fail to return the goods after a full refund we can charge you the direct costs of recovery and offset the amount against the refund due.
If any provision of these terms and conditions shall be unlawful, void or for any reason un-enforceable then that provision shall be excluded and shall not affect the validity and enforceability of the remaining terms and conditions. Any disputes not resolved by the normal complaints procedure will be resolved exclusively in the courts of England & Wales under English Law. These terms and conditions are subject to change at any time without prior notice to you.
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